FAQ

Is it safe to purchase online from scrub-n.com Store?

Absolutely! scrub-n.com uses variety of technological security methods to ensure a safe payment for our customers. In addition, our privacy policy indicates that we do not store any credit card details nor do we share your personal information with any third party.

However, if you are still concerned with placing your order, please contact customerservice@scrub-n.com and we will contact you regarding an alternative method to place your order!

How can I track my order?

When your order is shipped, we will immediately send you an email containing a tracking number. Using this number you will be able to know where is your item and when it is going to arrive to you.

In case you did not receive this email, please email us at customerservice@scrub-n.com.

I have problems adding items to my shopping cart

You will be able to add the items as long as it is available. There could be an instance where the item is in someone else’s shopping cart hence the status of the items is reflected as “Temporarily Unavailable”.

How will I know if my order is confirmed?

After you have placed your order, you will receive an acknowledgement e-mail from us to confirm that your orders have been received. However, do note that orders will only be shipped when your credit card payment has been approved and billing and delivery address is verified. Alternatively, you may check the status of your order in “My Account” if you are a registered user.

How can I contact you?

To reach our team you can use the 24/7 Live Chat on the website, or email us at customerservice@scrub-n.com.

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